It is the Board's intent to handle public complaints in a fair and expedient manner. Complaints should be handled and resolved as close to their origin as possible.
Complaints will be referred through the proper administrative channels for solution before investigation or action by the Board. Exceptions are complaints against the Superintendent or Board actions.
In working toward resolutions at the lowest possible level, the Board advises the public that the proper channeling of complaints involving instruction, discipline, learning materials, District program(s), or facilities is in the following order:
- Subject of complaint
- Principal / administrator
- Superintendent or designee
The Superintendent will develop administrative regulations to explain the process and procedures to be followed. Copies of the process will be available at appropriate sites throughout the District.
Any complaint about school personnel other than the Superintendent will be investigated by the administration before consideration and action by the Board. Whenever a complaint about personnel is made directly to the Board as a whole or to a Board member as an individual, it will be referred to administration for study and possible solution.
The Board will not hear charges against employees in open session unless an employee requests an open session.
While audience members speaking during Board meeting open sessions may offer objective criticism of school operations and programs, the Board will not hear personal complaints concerning school personnel nor against any person connected with the school system. To do so could expose the Board to a charge of being party to slander, and might prejudice any necessity to act as the final review of administrative recommendations regarding the matter. The Board chair will direct these audience members to the appropriate procedures for consideration and disposition of legitimate complaints involving individuals.
Due process rights of all concerned parties will be protected throughout the complaint process.
Policies and Forms
Policy Code/Link Description AC Nondiscrimination AC-AR Discrimination Complaint Procedure (form) GBM Staff Complaints GBM-AR Staff Complaint Procedure GBNA Hazing/Harassment/Intimidation/Bullying/Menacing/Cyberbullying – Staff GBNA-AR
Hazing/Harassment/Intimidation/Bullying/Menacing/Cyberbullying Complaint Procedures – Staff
IGBAG Special Education – Procedural Safeguards IGBAG-AR Special Education – Procedural Safeguards IGBBC Programs and Services – Talented and Gifted IGBBC-AR Complaints Regarding Talented and Gifted Program (form) JB Equal Educational Opportunity JB-AR: Equal Opportunity Plan – Students JB-AR-1 Equal Educational Opportunity Discrimination Complaint (form) JBA/GBN Sexual Harassment JBA/GBN-AR Sexual Harassment Complaint Procedure (form) JFCF Hazing / Harassment / Intimidation / Menacing / Bullying / Cyberbullying / Teen Dating Violence / Domestic Violence—Student JFCF-AR Hazing / Harassment / Intimidation / Menacing / Bullying / Cyberbullying / Teen Dating Violence Complaint Procedures— Student (form) JFH Student Complaints KL Public Complaints KL (Spanish) Querellas Públicas KL-AR-1 Public Complaint Procedure (form) KL-AR-1 (Spanish) Procedimiento para Quejas del Público KL-AR-2 Appeal to the Deputy Superintendent of Public Instruction KL-AR-2 (Spanish) Apelación al Superintendente Auxiliar de Instrucción Pública KLB Complaints about Curriculum or Instructional Materials KLB-AR Instructional Materials / Request for Reconsideration of Instructional Materials (form)
For complaints that progress past the staff member and supervisor (principal), the following are District-level contacts:
Executive Director of Schools (all middle schools and Jackson, North Plains, Farmington View, Groner K-8, Witch Hazel, Lenox, Orenco, Quatama, and West Union Elementary Schools)
Executive Director of Schools (Butternut Creek, Imlay, Indian Hills, Ladd Acres, Reedville, Tobias, Free Orchards, Lincoln Streek, McKinney, Patterson, Brookwood, W.L. Henry, Minter Bridge, Rosedale, Eastwood, and Mooberry Elementary Schools)
Assistant Superintendent for School Performance (all high schools)
Assistant Superintendent of Academic Services (curriculum and instruction)
Chief Operations Officer (Title IX)
Chief Human Resources Officer (non-school-based staff and appeals)
Executive Director of Student Services (special education)
Contact phone number for the above staff members: 503-844-1500