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Complaint Process

It is the Board's intent to handle public complaints in a fair and expedient manner. Complaints should be handled and resolved as close to their origin as possible.

Complaints will be referred through the proper administrative channels for solution before investigation or action by the Board. Exceptions are complaints against the Superintendent or Board actions.

In working toward resolutions at the lowest possible level, the Board advises the public that the proper channeling of complaints involving instruction, discipline, learning materials, District program(s), or facilities is in the following order:

  1. Subject of complaint
  2. Principal / administrator
  3. Superintendent or designee
  4. Board

The Superintendent will develop administrative regulations to explain the process and procedures to be followed. Copies of the process will be available at appropriate sites throughout the District.

Any complaint about school personnel other than the Superintendent will be investigated by the administration before consideration and action by the Board. Whenever a complaint about personnel is made directly to the Board as a whole or to a Board member as an individual, it will be referred to administration for study and possible solution.

The Board will not hear charges against employees in open session unless an employee requests an open session.

While audience members speaking during Board meeting open sessions may offer objective criticism of school operations and programs, the Board will not hear personal complaints concerning school personnel nor against any person connected with the school system. To do so could expose the Board to a charge of being party to slander, and might prejudice any necessity to act as the final review of administrative recommendations regarding the matter. The Board chair will direct these audience members to the appropriate procedures for consideration and disposition of legitimate complaints involving individuals.

Due process rights of all concerned parties will be protected throughout the complaint process.

Administration Center
3083 NE 49th Place #200
Hillsboro, Oregon 97124-6009
Phone: 503.844.1500
FAX: 503.844.1782

Contact Us

For complaints that progress past the staff member and supervisor (principal), the following are District-level contacts:

Lindsay Garcia 
Executive Director of Schools
(elementary schools and middle schools - see list)

Berta Lule
Executive Director of Schools
(elementary - see list)

David Nieslanik 
Executive Director of Schools
(high schools - see list)  

Francesca Sinapi 
Equity, Access & Engagement Officer

Audrea Neville
Assistant Superintendent for School Performance

Brooke Nova
Assistant Superintendent of Academic Services (curriculum and instruction)
HSD Civil Rights Officer

Saideh Haghighi Khochkhou
Operations Officer
HSD Title IX Officer
HSD Civil Rights Officer

Kona Lew-Williams
Human Resources Officer (non-school-based staff and appeals)
HSD Title IX Officer
HSD Civil Rights Officer

Elaine Fox
Executive Director of Student Services (special education)

Policies and Forms

Policy Code/Link Description
AC  Nondiscrimination
AC-AR  Discrimination Complaint Procedure (form)
GBM Staff Complaints
GBM-AR Staff Complaint Procedure
GBNA Hazing/Harassment/Intimidation/Bullying/Menacing/Cyberbullying – Staff

Hazing/Harassment/Intimidation/Bullying/Menacing/Cyberbullying Complaint Procedures – Staff

IGBAG  Special Education – Procedural Safeguards
IGBAG-AR  Special Education – Procedural Safeguards
IGBBC  Programs and Services – Talented and Gifted
IGBBC-AR  Complaints Regarding Talented and Gifted Program (form)
JB Equal Educational Opportunity JB-AR: Equal Opportunity Plan – Students
JB-AR-1 Equal Educational Opportunity Discrimination Complaint (form)
JBA/GBN Sexual Harassment
JBA/GBN-AR Sexual Harassment Complaint Procedure (form)
JFCF Hazing / Harassment / Intimidation / Menacing / Bullying / Cyberbullying / Teen Dating Violence / Domestic Violence—Student
JFCF-AR Hazing / Harassment / Intimidation / Menacing / Bullying / Cyberbullying / Teen Dating Violence Complaint Procedures— Student (form)
JFH Student Complaints
KL Public Complaints
KL (Spanish) Querellas Públicas
KL-AR-1 Public Complaint Procedure (form)
KL-AR-1 (Spanish) Procedimiento para Quejas del Público
KL-AR-2 Appeal to the Deputy Superintendent of Public Instruction
KL-AR-2 (Spanish) Apelación al Superintendente Auxiliar de Instrucción Pública
KLB Complaints about Curriculum or Instructional Materials
KLB-AR Instructional Materials / Request for Reconsideration of Instructional Materials (form)