Complaint Process

  • It is the Board's intent to handle public complaints in a fair and expedient manner. Complaints should be handled and resolved as close to their origin as possible.

    Complaints will be referred through the proper administrative channels for solution before investigation or action by the Board. Exceptions are complaints against the Superintendent or Board actions.

    In working toward resolutions at the lowest possible level, the Board advises the public that the proper channeling of complaints involving instruction, discipline, learning materials, District program(s), or facilities is in the following order:

    1. Subject of complaint
    2. Principal / administrator
    3. Superintendent or designee
    4. Board

    The Superintendent will develop administrative regulations to explain the process and procedures to be followed. Copies of the process will be available at appropriate sites throughout the District.

    Any complaint about school personnel other than the Superintendent will be investigated by the administration before consideration and action by the Board. Whenever a complaint about personnel is made directly to the Board as a whole or to a Board member as an individual, it will be referred to administration for study and possible solution.

    The Board will not hear charges against employees in open session unless an employee requests an open session.

    While audience members speaking during Board meeting open sessions may offer objective criticism of school operations and programs, the Board will not hear personal complaints concerning school personnel nor against any person connected with the school system. To do so could expose the Board to a charge of being party to slander, and might prejudice any necessity to act as the final review of administrative recommendations regarding the matter. The Board chair will direct these audience members to the appropriate procedures for consideration and disposition of legitimate complaints involving individuals.

    Due process rights of all concerned parties will be protected throughout the complaint process.

Policies and Forms

  • Policy Code/Link Description
    AC  Nondiscrimination
    AC-AR  Discrimination Complaint Procedure (form)
    GBM Staff Complaints
    GBM-AR Staff Complaint Procedure
    GBNA Hazing/Harassment/Intimidation/Bullying/Menacing/Cyberbullying – Staff
    GBNA-AR

    Hazing/Harassment/Intimidation/Bullying/Menacing/Cyberbullying Complaint Procedures – Staff

    IGBAG  Special Education – Procedural Safeguards
    IGBAG-AR  Special Education – Procedural Safeguards
    IGBBC  Programs and Services – Talented and Gifted
    IGBBC-AR  Complaints Regarding Talented and Gifted Program (form)
    JB Equal Educational Opportunity JB-AR: Equal Opportunity Plan – Students
    JB-AR-1 Equal Educational Opportunity Discrimination Complaint (form)
    JBA/GBN Sexual Harassment
    JBA/GBN-AR Sexual Harassment Complaint Procedure (form)
    JFCF Hazing / Harassment / Intimidation / Menacing / Bullying / Cyberbullying / Teen Dating Violence / Domestic Violence—Student
    JFCF-AR Hazing / Harassment / Intimidation / Menacing / Bullying / Cyberbullying / Teen Dating Violence Complaint Procedures— Student (form)
    JFH Student Complaints
    KLB Complaints about Curriculum or Instructional Materials
    KLB-AR Instructional Materials / Request for Reconsideration of Instructional Materials (form)
    KL/KLD Public Complaints
    KL/KLD-AR Public Complaint Procedure (form)
    LGA Compliance with Standards
    LGA-AR-1 Public Appeals and Complaints about Alleged Violations of Standards (form)
    LGA-AR-2 Appeal to the State Superintendent of Public Instruction for Alleged Violations of Standards (form)