While we have made every effort to make sure these chromebooks are charged before being issued, it’s possible that they may need to be charged at home before turning on. Please make sure that when you plug your Chromebook in, that you can see the indicator LED turn orange, red, green, or white on the opposite side. Not all electrical outlets are the same and some may not pull enough power to charge the device. The best way to be sure is to plugin the Chromebook and open the lid to power it on manually using the button. Allow it up to a minute or two for it to power on completely. From here, you should be able to see whether or not the device is charging by looking in the lower right corner at the battery indicator.